Refund Policy

Last updated: 2026-10-15

Scope

This policy applies to one-time credit packs purchased through Zombie Couple Video. Current packs do not renew automatically. Nothing here limits mandatory consumer rights that apply in your country or region.

Request a review

Report a billing issue by emailing support@zombielove.video or through support tickets promptly and, where permitted by law, within 14 calendar days of the charge. Include the account email, order number, charge date and amount, and a brief explanation. Submitting a request does not guarantee approval.

We may approve a full or partial refund for duplicate or incorrect charges, missing purchased credits, sustained unresolved technical failures, unauthorized payments subject to verification, or where required by law.

Completed tasks and consumed credits

Except where required by law, consumed credits, free or promotional credits, and subjective dissatisfaction with a completed AI result are generally not refundable. Purchased credits in the current catalog have no validity window; any different offer must state its terms at purchase.

Failed tasks

The task pipeline returns consumed credits when a generation is recorded as failed. This is a credit return, not a cash refund. If the expected balance does not return, send the task ID to support.

Approved refunds

Approved refunds are normally returned to the original payment method. Corresponding unused credits or benefits may be revoked. Banks and payment providers control settlement timing, and conversion or provider fees may differ unless applicable law requires otherwise.

Contact us before a chargeback so we can investigate; this does not waive your right to dispute a charge. Revisions apply prospectively unless applicable law requires otherwise. Use contact for questions.