Support
Contact support
Email our team for generation issues, orders and credits, rights or privacy requests, and guide corrections. You can also sign in to send a support ticket and track replies in your account.
Email support
Contact us directly for billing, generation errors or content concerns. You can email us without signing in.
support@zombielove.videoSend an emailSupport tickets
Sign in to submit an account request and follow its replies from your Support Tickets page.
Open a support ticketEmail replies arrive in your inbox; ticket replies appear in your account's Support Tickets page. Response time depends on the request. Rights and privacy requests follow the privacy policy.
Report prohibited content
Report unsafe generated content, impersonation, child-safety concerns or rights violations by email without signing in, or use your account support tickets. The site operator reviews reports manually.
Include the result URL or task ID, the relevant prohibited category and a short explanation. For a rights complaint, explain your connection to the content. Send links rather than illegal material or private photos.
What to include
Your account email and the task ID or order number from your account or payment receipt.
The affected page URL and language if something on the site looks wrong.
A clear description of what you expected, what happened and when it happened.
Keep sensitive information out of support requests
Do not send passwords, full payment card numbers or bank details. Task and order IDs are enough to start.
Avoid attaching private photos of other people. For a likeness or privacy complaint, describe the issue and share the relevant result or page URL.
What we can help with
Video generation
Failed tasks, unclear faces, unexpected zombie styling or motion issues. Include the task ID so the generation can be checked.
Orders & credits
Missing credits, an unfamiliar charge or a refund question. Include the order number and avoid sharing card details.
Rights & privacy
Likeness complaints and data access or deletion requests. Share the relevant page or result URL and explain your relationship to the affected content.
Content corrections
Errors in a zombie video guide or site page. Send the page URL and the wording that needs correction.
Project enquiries
Questions about collaboration or a creative use of the service. Describe your project and the specific information you need.